We take great pride in our ability to meet the
individual needs of each and every client. We have
assembled answers to the most frequently asked questions
about conference calls to help ensure your calls
run smoothly. If your questions are not covered
here, please contact us and we will do our best
to answer your inquiry.
1. Can you provide tracking of
conferencing usage by account billing codes?
Yes, you have the option to set up a conference
call and associate the call with a billing reference
or (PAC). When you receive your bill, it will group
all calls under that one particular account code
and give you a total for all calls within that billing
account code. We will also allow for set-up for
as many billing account codes as you need for your
own internal billing and accounting needs. This
process can be completed through your own online
account access point.
2. How detailed is your billing
statement?
We provide very detailed information on each
conference call. Information included is chairperson’s
name, date and time, phone numbers that accessed
the call, connect and disconnect times, cost per
participant, and total cost along with total minutes
used on the call.
3. How do you bill?
PLEASE NOTE: We bill to the credit card
that you provide when you open an account with us
and that is pre-approved for billing whenever a
bill is due. Billing is automated and processes
on the first Monday of the calendar month. Invoices
for paid services are sent once payment has been
reconciled.
4. Which credit cards do you accept?
We accept Visa, MasterCard, Union Pay, Discover
and American Express.
1. How do I make changes to my account?
How do I add new users to my account?
To make changes to your account
or to add new users, simply contact your sales representative,
and he or she will update all applicable account
information. If you want to add
new moderators just go to our
ADD NEW
MODERATOR PINS REQUEST PAGE (Click Here)
2. What are the benefits of opening an
account?
Once we have completed your service
request, you will have access to manage and control
usage of your conferencing online. You will be able
to schedule, invite, coordinate and manage how and
when you conduct your reservationless or operator
assisted audio conference or web conference. We
send you a welcome kit that includes everything
you need to optimize your conferencing investment.
The welcome kit’s comprehensive desk guide
gives you virtually everything you need to know
about our products to start conferencing right away.
And the welcome kit’s access card puts users’
important account information and key commands right
at your fingertips. The portfolio of products helps
trim expenses associated with travel and creates
a more productive and efficient workplace by empowering
you to work closely together with business associates
even when you’re in different cities or countries.
We also make it easy to incorporate conferencing
services into your organization by providing personalized
account service and customized billing — all
with no long-term commitment.
3. Do I have to sign a contract to open
a account? Are there any start-up fees or
other commitments?
No - we do not require contracts as we earn your
business on every call. However, we may offer a
lower rate for a one-year commitment. Whether you
use conferencing services once a day or once a month,
pricing is designed to accommodate you. With no
start-up fees or commitments, conveniently allows
you to pay per conference by credit card or to set
up an account to be billed at the end of the month.
4. How do I open a account?
It only takes about three minutes
to open a new account and you have two
choices:
The account set-up process is quick. Once we
have confirmed your request and programmed your
service requested information on to our service
bridges, you will receive a confirmation by email
with your dial-in numbers as well as associated
PIN#s to complete your conferencing and simple instructions
to use some of the other services we provide through
our easy to use online portal.
6. How do I make changes to my account?
How do I add new users to my account?
To make changes to your account or to add new
users, simply contact your sales representative,
and he or she will update all applicable account
information. If you want to add new moderators simply
contact your sales representative or add a user
through your online portal.
7. If I have any questions, whom can
I call for help?
Conferencing Services contact numbers are listed
below
8. Are there any set-up fees?
No. Our services is free of set-up charges and
monthly fees.
9. How do I make a reservation if I want
to make one?
Simply call a sales representative or use our
online Conference Reservation Form and click the
Make a Reservation button in the Conference Center.
We recommend you schedule your reservations at least
24 hours in advance.
10. Do you offer competitive pricing
for audio conferencing services?
We want to become your partner for conferencing
services. We feel confident that you will be impressed
with our high level of service and the competitive
rates that we offer. Let us provide a complete proposal
by email. or
Click
here to go to our Get proposal
page.
1. What audio conferencing services do
you provide? What is the difference between them?
We offer two different audio conferencing services:
24/7 Instant Access and Operator Assisted.
24/7 Instant Access provides a quick and easy
way for people to meet regardless of their location.
With its easy phone access, 24/7 Instant Access
gives you the freedom to initiate conference calls
immediately — without a reservation.
With Operator Assisted calls, a professional operator
is always available to help you choose the right
conference strategy and monitor your call if needed.
Operator Assisted Conferencing includes a host of
complimentary features available upon request to
customize your call.
2. Will I get instructions
on how to use my reservationless service?
Yes. Once your user profile has been set up,
you will receive a confirmation e-mail with detailed
instructions, including your access number and code.
In addition, you will receive your welcome
kit in the mail with a comprehensive desk guide
and handy wallet-sized card containing your account
information and instructions.
3. How do I start a 24/7 Instant Access
conference via the phone?
You can start or join an Instant Access call
via the phone by following the instructions below:
Moderator by Phone:
Notify call participants.
Dial your toll or toll free conference
number.
Enter your PIN.
Participants by Phone:
Dial the number provided by
the conference moderator.
Key in conference code also provided
by the conference moderator.
4. How does a moderator activate various
Instant Access call features?
In order to optimize your Instant Access call,
the moderator may activate various call features
by using a touch-tone phone:
5. Is there a limit to the number of
participants who can join my call?
Our reservationless platform capacity
is unlimited. You can have up to 1,000 callers on
a single call before we recommend making a reservation.
6. Can ports be added for my larger calls?
Yes - you can reserve as many ports as you need.
7. Why should different moderators in
one company have different accounts?
If you set up multiple conferencing accounts,
you are able to hold two conference calls simultaneously.
When you receive your bill, you will know which
particular moderator did the conference call and
can allocate the expense to the correct business
unit.
8. Can I get a list of attendees for
my conference?
For reservation-based operator assisted conference
calls, you can request a participant list at the
time the conference call is scheduled. After the
call is over, we will e-mail you a list of all the
participants who joined the meeting.
9. Is operator assistance available on
my conference calls?
Operator assistance is available
in all types of conference calls. In an Instant
Access reservationless call, offers two options
for reaching an operator:
A) Private Operator Assistance: You may speak
with an operator privately or request that an operator
join your conference.
B) We also offer Operator Assisted calls where
your operator is always available to help you choose
the right features to make any call successful.
10. What features are available with
my conference call?
The following are a few of the available features.
Talk to us about adding these and other enhanced
services to your call.
Web conferencing allows many users from any location
to participate in a real-time “virtual”
meeting with a simple Internet connection that allows
for sharing meeting related documents, applications
and more.
2. What kinds of web-conferencing services
are offered?
When your meetings take place
only on the phone, people attending your meetings
retain less than 10% of what they hear. You may
have tried other web conferencing tools, but found
them to be too complicated. Web Visuals gives you
integrated features that let you better manage your
meetings and make them feel more personal.
Immediately see who
is connected on the phone with our integrated
audio conferencing.
Use the system to automatically
dial each participant as they enter the online
meeting.
Control muting and
unmuting, from the web interface or disconnect
participants.
Dial-out to missing
people to join them to the audio conference.
Tools for collaborating
are easy to find and use.
Access different sharing
options from one tool bar that appears on your
screen.
Upload documents for
your presentation and store them in your account
for later use.
Share your desktop,
any application or secure and non-secure web
pages.
Whiteboard or annotate
on the screen.
Chat with participants,
conduct polls and use question and answer tools.
3. How do I sign up for web-conferencing
services?
You can also set up an account by calling 1-800-804-8076
or by adding services from your service portal.
4. How do I start a web conference?
For more information on how to start a web conference,
visit our Customer Center
5. Do I need to set up a new access number
and access code each time I start a new conference?
No. Once it is set up, the account will be assigned
for your use 24 hours a day, 7 days a week.
6. Do you provide training on your web-conferencing
services?
We offer free training
and additional support for our most robust conferencing
tools. Learn how all of our products can enhance
the impact of your meetings by joining one of our
professional web conferencing trainers for a quick
group lesson or an in-depth private session. For
more information on training or to set up a custom
training session, please send us an email or call
us at the toll free number listed below.
7. What are the technical requirements
to participate in a web-conference?
To find out more about web conferencing technical
requirements, call or write our sales representatives.
8. Can participants still see my images/presentations
if they don’t have the application I am using?
Yes, your participants can see your presentation
even if they do not have the application installed
on their PC for viewing.
9.
Can I add audio to my web-conference?
Yes; several web conferencing and audio options
are available through the service portal. Please
contact your sales representative for information
or rates.
Toll free international
conference call numbers are available worldwide
